Christmas Gifts
 
If you are purchasing Christmas gifts now we would like to offer an extended returns period. We will accept gift returns until the end of January 2025. We do ask for  items to be returned in a saleable condition, with original labels and packaging

If you are not entirely satisfied you may return your selection to us in a saleable condition for either refund or exchange at any time within 30 days of purchase. Please note that goods are returned at your own cost and we recommend that you obtain a proof of postage. Please allow up to 14 days once you have returned your parcel for any exchange to be processed or refund to be credited.

Returning your parcel
 
To return your parcel please send to :
 
Mail Order Returns
The House of Bruar
By Blair Atholl
Pitlochry
PH18 5TW.
 
You can choose to use a courier of your choice or the Royal Mail to return the parcel. Please keep a copy of tracking information and receipts of postage.

Non-Refundable Items
Please note that we are unable to accept items returned from the Food Hall including Butchery goods and Food Hampers due to the nature of the fresh produce contained within them.

In addition we are unable to accept returns of earrings due to hygiene concerns.

If you wish to return an item or items paid for with a House of Bruar Gift Voucher, we will only be able to issue you with another Gift Voucher to the value of the item(s) returned.

International Returns
For international customers wishing to return an item please complete the online form here:

web.global-e.com/Returns/Portal/gsBtP
 
The simple three stage process will allow you to create a returns label.